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FAQs
At Lumina-London, we want to ensure you find the perfect fit! To assist you, we provide detailed size guides on each product page, where you can find the measurements for every size. Additionally, we recommend using our size conversion tools to match your local size with our offerings. If you need any help with sizing, feel free to contact us at contact@lumina-london.uk
We know that sometimes things don’t work out, so we offer a 14-day return policy. If you’re not completely satisfied with your purchase, you have 14 days from the date of ordering to return it in its original condition with tags attached for a full refund. Please refer to our return policy for all the details, and reach out to our customer service team to start the return process. Your satisfaction is important to us!
Once you place your order, our team will process it as quickly as possible. After that, delivery typically takes an additional 5-9 days.
We are committed to ensuring timely delivery and will keep you updated with tracking information every step of the way.